From 1,500 Backlog to 170 Notifications Per Day
Manual Part P notifications couldn't keep pace with installation volume. Bulk CSV processing and data enrichment transformed throughput.
170/day
Notification Throughput
1,500 → 537
Backlog Reduction
Repeatable
Operational Process
The Challenge
Legacy process left 1,500+ Part P notifications in backlog. Manual per-plot web forms to building control portals were slow and error-prone. Address lookups were fragile, local authority codes required manual research, and EIC certificate matching was inconsistent. Without Part P notification, homeowners couldn't obtain Smart Export Guarantee payments, creating customer satisfaction and compliance risks.
Business Impact
1,500+ notification backlog creating SEG delays for homeowners. Manual per-plot web forms couldn't scale with installation volume. Fragile address lookups and local authority code research consuming massive admin time. Compliance risk from missed notifications. Customer dissatisfaction from export tariff blockages.
Who This Affected
Key Pain Points
1,500+ backlog from manual per-plot web form submission
One-by-one portal submission couldn't keep pace with installation volume
Fragile lookups and manual local authority code research
Address parsing, EIC matching, and LA code determination required manual effort and verification
Compliance risk and SEG delays affecting homeowners
Missing Part P notifications prevented homeowners from accessing export tariff payments
The Solution
Implemented duplicate checking to prevent re-notification, EIC certificate lookup and matching, address parsing and validation, local authority code API integration (postcodes.io), CSV generator for bulk upload to building control portals, and comprehensive error handling. Transformed one-by-one submission into bulk processing.
Features Implemented
- ✓Duplicate checking preventing re-notification of same installations
- ✓EIC certificate lookup and automatic association with installations
- ✓Address parsing and validation for building control requirements
- ✓Local authority code API integration (postcodes.io for automated lookup)
- ✓CSV generator for bulk upload (100+ notifications at once)
- ✓Error handling and validation ensuring data quality before submission
- ✓Batch processing workflow for systematic backlog burn-down
Implementation Approach
Legacy pattern that proved effective was standardized. Data enrichment logic built to parse addresses, look up LA codes via API, match EIC certificates, and validate completeness. CSV export configured to match building control portal import format. Batch processing enabled ~170 notifications per day throughput, steadily burning down 1,500+ backlog.
The Results
170 Notifications Per Day
Bulk processing achieved throughput unimaginable with manual per-plot forms
Backlog Reduced from ~1,500 to ~537
Systematic processing steadily burned down multi-year notification backlog
Faster Compliance
New installations notified promptly, enabling homeowner SEG access
Repeatable Ops
Process became systematic and scalable instead of ad-hoc and fragile
"Stephen could do ~170 notifications per day manually... Backlog reduced from ~1,500 to ~537 for current year."
— Project Admin describing bulk processing impact
Why This Story Matters
Compliance Manager
Why It Matters
1,500-notification backlog proves manual processes can't scale-bulk automation is the only path to compliance at volume.
Key Focus
Implement data enrichment and CSV bulk processing to transform Part P from bottleneck to routine.
project_admin
Why It Matters
Manual per-plot forms are soul-crushing at scale-bulk processing transforms hours of work into minutes.
Key Focus
Build systematic batch workflow with data validation to achieve repeatable high-throughput processing.
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