The 24-Hour Window That Saves Thousands
Finding installation issues within 24-48 hours transforms a £2,000 revisit into a £200 correction. The economic case for rapid auditing.
90%
Cost Avoidance
£2k → £200
Remedial Cost Reduction
24-48h
Audit SLA
The Challenge
Late discovery of installation issues meant expensive revisits. When problems were found days or weeks after completion, scaffolding was gone, access platforms had to be rehired, and multiple trades needed to re-attend. What should have been a simple correction became a complex, costly remedial project.
Business Impact
Late issue discovery requiring new access platform costs, multiple trades re-attendance, and customer dissatisfaction. A problem that could be fixed for £200 while scaffolding is up costs £2,000+ to fix after scaffolding is down. Remedial economics destroying profitability.
Who This Affected
Key Pain Points
Issues discovered after scaffolding removed
By the time audits happened, access platforms were gone and fixes became expensive
£2,000+ revisit costs versus £200 immediate corrections
10x cost multiplier from late discovery - new scaffolding, multiple trade re-attendance
No systematic rapid audit process
Audits happened when someone had time, not within a time window that optimized economics
The Solution
Implemented image-first audits with 24-hour SLA, exception queue for flagged issues, and remedial dispatch workflow that catches problems while scaffolding is still up. The system transforms remedial economics by optimizing timing, not just quality.
Features Implemented
- ✓Image-first desk audits with 24-hour SLA from job submission
- ✓Prioritized review queue ensuring rapid audit turnaround
- ✓Exception-based workflow flagging quality issues immediately
- ✓Remedial dispatch triggered within scaffolding window
- ✓Photo-based quality checks performable without site access
- ✓SLA tracking and alerts to ensure audit timing discipline
Implementation Approach
Audit team committed to 24-hour review SLA for all installation submissions. Photo requirements configured to enable desk audit without site visit. Exception queue prioritized issues for remedial dispatch. Dashboard tracked audit timing to ensure discipline on critical time window.
The Results
90% Cost Avoidance
Catching issues while scaffolding up transformed £2,000 revisits into £200 corrections
Revisit Rate Down
Proactive corrections reduced expensive post-scaffolding remedials
Access Costs Avoided
No need to rehire platforms or coordinate multiple trade returns
Faster Handovers
Issues caught and corrected before project close-out accelerated completion
"If you discover that there's a problem within 24 hours or 48 hours and you can get somebody back while the scaffolding's still up… it's literally the cost of sending somebody there."
— Operations Director
Why This Story Matters
Operations Director
Why It Matters
Audit timing isn't just about quality-it's about remedial economics. 24-hour audits save 10x the cost of late discovery.
Key Focus
Implement SLA-driven audit workflow to catch issues while fixing them is still cheap.
Installation Manager
Why It Matters
Your teams want immediate feedback while they can still fix issues easily-not expensive revisits later.
Key Focus
Create rapid audit loop that catches problems within the scaffolding window.
Business Owner
Why It Matters
£2,000 remedial versus £200 correction-the 24-hour window is a 10x margin multiplier.
Key Focus
Invest in rapid audit capacity to transform remedial economics from cost center to competitive advantage.
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