Photo Proof Saved the Contract: How Time-Stamped Evidence Protected an Installer's Job
When a site manager accused an installation team of poor workmanship, geotagged photo evidence revealed the truth-and exposed sabotage.
100%
Contract Retained
£0
Remedial Costs
1
Job Saved
The Challenge
A site manager called with serious allegations: 'Installation is bloody terrible… what are you going to do about it?' The roof installation appeared to have missing clamps, compromised flashing, and substandard workmanship. Without proof, the entire contract was at risk, and the installer faced termination.
Business Impact
A single unproven allegation could have cost the entire development contract plus the installer's job and reputation. False quality claims create immediate liability and long-term trust damage.
Who This Affected
Key Pain Points
No way to prove installation quality after leaving site
Once the team left the site, there was no objective evidence of what condition the installation was in
Installer's word versus site manager's accusation
Without documentation, it becomes a he-said-she-said situation with contract liability on the line
Entire contract and reputation on the line with no evidence
One allegation could cost the full development contract and damage the company's reputation across the industry
The Solution
The system's mandatory photo capture with automatic timestamps and geolocation provided an irrefutable timeline. Photos of backplates, clamps, flashing, and elevation overview were captured before the installer left site, with submission times correlated to van tracking data.
Features Implemented
- ✓Camera-only capture in mobile forms with automatic timestamp/geotag
- ✓Mandatory photo requirements before job completion
- ✓Evidence storage linked to specific plots with van tracking correlation
- ✓Time-stamped submission records
Implementation Approach
Photo requirements were configured as mandatory fields in the installation forms. The system automatically captured metadata (timestamp, GPS coordinates) with each image, creating an audit trail that could be cross-referenced with van tracking systems.
The Results
Contract Saved
Photo evidence proved installation was intact when team left site
Zero Remedial Cost
No charges to installer; sabotage revealed and documented
Saboteur Identified
Roofing contractor who lost solar contract exposed and held accountable
"Time stamps on the form and the images correlate to being 10 minutes before the guy waited in his van and his van tracking left site. The roofing contractor lost the solar contract… they sabotaged the panel install to try and get the job back. Without those photographs… could have quite easily cost the whole contract, and would have almost certainly cost the installer's job."
— Operations Director, Multi-Site Solar Installer
Why This Story Matters
Operations Director
Why It Matters
Photo evidence protects your contracts, reputation, and team from false allegations while creating accountability.
Key Focus
Implement mandatory photo capture with timestamps to protect your business from liability and disputes.
Compliance Manager
Why It Matters
Time-stamped, geotagged evidence creates an audit trail that satisfies regulators and protects against claims.
Key Focus
Configure photo requirements that create defensible documentation for quality audits and dispute resolution.
Installation Manager
Why It Matters
Protect your teams from unfair accusations by ensuring they have proof of work quality when they leave site.
Key Focus
Make photo capture simple and mandatory so your teams are always protected.
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